Terms of Service

Last updated: October 2026

1. Scope and Acceptance

These Terms of Service govern access to and use of SaaS software applications developed by Bitora (notably Bitora Business Manager - BBM, accessible at bbm.bitora.es and app.bitora.es), as well as custom engineering, AI integrations, web development, and digital consulting services provided by Javier Galiana Hernández (hereinafter, «Bitora»).

Subscribing to any paid plan or commissioning a custom service proposal implies full and unconditional acceptance of these terms.

2. SaaS Platform and Applications (Bitora Business Manager)

2.1. Registration and Account Security

Access to Bitora Business Manager requires creating a user account. You are solely responsible for safeguarding credentials and for all activities carried out under your account.

2.2. Subscriptions and Billing

Paid tiers (Pro, Plus, and custom plans) are billed on a recurring billing cycle (monthly or annual) via our secure international payment gateway, Stripe Payments Europe, Ltd. There are no mandatory lock-in commitments.

2.3. Renewal and Cancellation

Subscriptions renew automatically at the end of each billing cycle. You may cancel at any time with no penalties directly from your dashboard ("Manage subscription"). Access to premium plan features will remain active until the end of the current paid billing period.

2.4. Statutory Right of Withdrawal for Digital Services

Pursuant to Article 103.m of Spanish consumer protection law (TRLGDCU) and EU Directive 2011/83/EU, when subscribing to an online SaaS service with immediate interactive performance upon your express prior consent, you acknowledge that the standard 14-day statutory cooling-off period does not apply once execution has begun.

2.5. Customer Data Ownership

All projects, tasks, vault secrets, documents, and data managed by you in BBM remain your exclusive property. Bitora does not sell, license, or monetize your data.

2.6. Service Availability and Technical Support

Bitora applies commercially reasonable efforts to ensure high service availability, performing regular maintenance and backups. Support inquiries are handled via support@bitora.es.

3. Custom Engineering and Consulting Services (Bitora Studio)

Custom source code developed for a client belongs to that client from day one upon fulfillment of agreed project milestones. Project scope, delivery timelines, payment schedules, and warranty periods are detailed in each individual proposal or contract.

4. Governing Law and Jurisdiction

These terms are governed by the laws of Spain. Any dispute arising out of or related to these terms shall be submitted to the competent courts in accordance with applicable consumer or commercial legislation.

5. Online Dispute Resolution (ODR)

Pursuant to Article 14.1 of Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform accessible at: https://ec.europa.eu/consumers/odr.